UFC-Que Choisir Condemns Insurance Group’s Suspicious Practices


The Indexia Insurance Group (formerly SFAM) needs to re-answer the misleading business practices in court. Consumer associations help victims claim their rights.

Insurance calculation (pixabay)
Insurance calculation (pixabay)

In a letter in April 2022, UFC-Que Choisir, along with DGCCRF (Directorate General of Competition, Consumer Affairs and Fraud Prevention), will take a major position in its civil proceedings in future proceedings against the insurance group Indexia (formerly SFAM). I am giving.
In 2018, UFC-Que Choisir had already sounded a warning by filing a complaint against SFAM. It has organized a misleading commercial discourse that leads consumers to enter into insurance policies related to a variety of products, especially multimedia and telephone. to understand. This file was closed by a transaction concluded between SFAM and DGCCRF. Payment of a fine of 10 million euros.
In 2022, SFAM will return to the forefront with new controversial practices. Using that experience, SFAM (now INDEXIA) has developed a new strategy. It is no longer a single company, SFAM, that organizes suspicious practices. But 5 group companies Continuing INDEXIA (SFAM, FORIOU, HUBSIDE, CYRANA, SERENA).

New trick

The INDEXIA Group’s major companies have the sole purpose of preventing consumers from terminating alleged contracts and receiving a refund of the deducted amount between March 2014 and July 2020. Suspected of designing and deploying a parallel commercial policy. ..
In reality, consumers find suspicious payments in their bank accounts with different labels, dates and amounts. Once the company is identified, they rush to begin the process to terminate the contract.
However, despite confirmation of cancellations by advisors of various companies, internal instructions would have been implemented to not process these cancellations and maintain bank withdrawals.
Thousands of reports received by UFC QueChoisir Check out these practices. After that, an obstacle course will be held and you will receive a refund.

Instruction manual by the victim

UFC-Que Choisir intends to allow all consumers who are victims of these practices to win the proceedings in this new proceeding.
The association today has posted on its website all the tools necessary for victims to claim their rights and intervene in the Paris Criminal Court for free.
Consumers need to see if they are influenced by the practices they are pursuing, and it is me to model a personalized standard letter to file a civil suit in the next trial. It is available on our site.
In the case of Alain Bazot, President of the UFC-Que Choisir “Beyond the necessary criminal crackdowns, compensation for all victims of the association’s work will be decisive in eradicating the repetitive practices of the INDEXIA Group’s companies.”
In an interview with a colleague from France Bleu Isère, Jean-Pierre Galera, Deputy CEO of Indexia Group Headquartered in Romans-sur-Isel (Drome), “The company is doing its best and has a minority of dissatisfied customers. This is less than 1% of the 7-8 million clients it has managed for 22 years. . »»