It’s a formalization of a collaborative approach that already existed behind the scenes. Like Eveline Health Insurance, at Rests Ducourt, employees and volunteers have known each other for several years. Interactions, training, discussions, and the fight against exclusion of people in precarious situations from care are central to their concerns.
However, over the past two years, in the face of difficult health crises, restaurants have had to secure social support to respond to food emergencies, setting a record for the 2 million meals distributed in 2021. I broke it. This week, between the Association, Yvelines CPAM (Primary Health Insurance Fund) and Ile-de-France (Cramif) Regional Health Insurance Fund. This has reopened long-term partnerships in this area.
“We are a little rebuilding in the area of personal support,” says Emmanuel Lodé-Langlois, president of the regional branch of Restos du Coeur. Thanks to this agreement, if we can reach 25% of the 5,500 families we support, it’s already very good. »»
“It’s a lot of work” to identify the person in need
The purpose is to identify people who are initially unable to receive care. In this sector, it is estimated that 30% of policyholders (out of a total of 1.4 million) give up treatment at least once a year for financial or personal reasons.
“Identifying them is a daunting task, and we need to talk to them for a long time,” says François Guérart, a volunteer for over 20 years. Sometimes you even have to convince them to take care of you or agree to meet a social worker. »»
Often due to humility, lack of trust in public services, and the digital divide. “60% of our population does not have the internet and does not know how to make an appointment with an agency. »»
In terms of health insurance, it is even more difficult to detect these profiles, especially due to the configuration of the facility that does not promote intimacy. “It is the general public who do not reveal their situation at our reception point. We acknowledge Cécile Alomar, Director of CPAM78. Within the association, you have this trusting relationship that helps us identify them. start. “”
CAF immediately after CPAM
The process is simple. Volunteers will report to CPAM, which will trigger follow-up within 5 days by first calling and then making reservations as needed. “We help them access complementary health insurance and find mutual insurance,” explains Francine Collet, Health Support Project Manager. If desired, you can come to the center of Restos du Coeur and present your device. »»
Proposals are made on the spot. These interventions have been successful each time with association volunteers. Because even if there are volunteers who help the poorest in their administrative process, they must dare to challenge these “very technical” subjects.
“If they don’t know how to do it, it discourages them and develops Emmanuel Lodé-Langlois. When volunteers show that people are behind the scenes and want to create synergies, It helps to convince them. This rule is essential for that. »»
In addition to food aid and access to social rights, Restos du Coeur also helps families learn French and contract microcredit and legal aid. Yvelinoise Antenna will sign a partnership agreement similar to CAF (Family Allowance Fund) on March 15th.